Returns Policy

At Camera-Pan, we want you to be completely satisfied with your purchase. If for any reason you are not fully content with the hardware kit you have received, we offer a hassle-free return policy.

You have a generous window of 14 days from the date of delivery to initiate a return. Please ensure that the hardware kit is in its original condition, unused, unopened, and in its original packaging. We kindly request that you include all the accessories and documentation that came with the kit.

To initiate the return process, please contact our customer support team using the contact form. Our team will guide you through the return procedure and provide you with any necessary instructions or forms.

You are fully liable for all postal charges, return shipping costs, customs charges and handling fees said expenses will be deducted from the refund. Should You refuse to accept a parcel due to import duties taxes or other reasons, then Camera-Pan reserves the right to deduct our return expenses from the refund. If the return expenses are higher than the order value, no refund will be given. If Camera-Pan were to receive any later charges on the delivery, then Camera-Pan reserves the right to charge Your card.

Please note that the return shipping costs will be the responsibility of the customer. Once we receive the returned hardware kit and verify its condition, we will promptly process the refund. The refund will be issued using the original payment method used during the purchase, minus card processing fees which typically range from 3-5%.

We strive to make the return process as smooth as possible and aim to provide exceptional customer service throughout. If you have any questions or concerns regarding our return policy, please do not hesitate to reach out to our dedicated support team.

Your satisfaction is our priority, and we look forward to serving you again in the future.